Member Service Manager I (9879)

Role Responsible for directing and administering the operational efforts and strategic direction of the branch as outlined in the credit union's strategic plan. Ensures established policies and procedures are followed. Oversees provision of a full range of services to members and prospective members as well as the delivery of the member experience. Trains, directs, and supervises branch staff. Major Duties and Responsibilities Weight Description Essential Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate. Ensures that branch achieves assigned loan production goal. Ensures all branch transactions are balanced at the close of each day. Oversees individual accountability for the handling of cash and assists in resolving balancing outages. Ensures member's requests and questions are promptly resolved. Handles member's complaints. Ensures branch personnel are well trained in all phases of their respective jobs. Completes orientation of new employees in overall branch procedures. Actively participates in cross-training personnel and assures staff is kept abreast of all products and services. Conducts security training. Monitor closely industry trends in lending and deposit operations to feed research and development activities and assure that the company's products, services and processes are remaining competitive. Manages and oversees expenses. Primary Security Officer for the branch. Conducts required security meetings with staff to ensure compliance. Opens and closes the building in accordance with set hours and tests security equipment quarterly. Is responsible for