Training Specialist

Duties include but not limited to: Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The Training Specialist works as a member of VA Health Connect Service to develop, maintain and administer training programs for the staff of V20 CCC Business Operations. In this capacity, the incumbent coordinates orientation activities for new employees to V20 CCC Business Operations and prepares materials to acquaint new employees with the organization's mission, structure, history, objectives, and policies. They facilitate development and maintenance of standard operating procedures for all positions within VA Health Connect. Additionally, the incumbent develops and modifies courses, sets training priorities, researches and creates new or alternative training sources for VA Health Connect workforce. Develops and updates courses (including web-based) policies, guidelines, instructional methods, materials, for VA Health Connect training programs and provides instructions regarding on-line training methods. Incumbent also prepares operating level policies on staff development issues. Develops training programs to ensure that quality provisions are planned, developed, and implemented to identify, prevent, and correct unsatisfactory conditions and elements which influence the regulatory correctness and responsiveness of V20 CCC Business Operations staff. Incumbent works with supervisors and PSAs to develop data capture and electronic reporting procedures to track progress of quality program management initiatives. Training Specialist analyzes segments of business process or transaction, and identifies indicators, progress measures, objectives, and emphasize areas for action for improvement. The incumbent develops, reviews, analyzes, implements, conducts and evaluates training courses and programs related to VA Health Connect areas such as Patient Aligned Care Team (PACT), Non-VA Care, Contact Center Operations and Administration, Health Benefits and Enrollment, the VISN, Pharmacy, Specialty Care, as well as training on new directives and processes that interrelate within VA Health Connect sections/units. They assess training program quality and effectiveness for continuous improvement. Investigates and analyzes adverse quality trends or conditions and initiates corrective action. Consults with technical experts in each program area to examine and analyze unusual or problem situations indicated by changes in program quality indicators. Designs studies, training programs, and organizational strategies for identifying opportunities to improve customer service and process quality. Work Schedule: Monday - Friday, 7:30am - 4:00pm, PST Virtual: This is a virtual position. Position Description/PD#: Training Specialist/PD103850 and PD103840 Relocation/Recruitment Incentives: Not Authorized