Supervisory Training Specialist

Specific duties include: Serves as the Training Coordinator for all NCC training to include all annual required training, new-hire training, and ongoing refresher training. Responsible for planning, conducting, programming, coordinating, supervising, managing, directing and/or reviewing all activates for an assigned area of responsibility. Advises the Manager on the daily operations of the section to include reporting daily operational problems and/or needs to achieve goals and objectives of the NCC. Serves as a Talent Management System (VA TMS) Administrator for the NCC: records training events for NCC personnel, manages user accounts and coordinates technical support, generates compliance/deficiency reports for all mandatory training, and monitors VA TMS reports to track projected and completed training. Serves as subject matter expert for the NCC; Maintains the NCC training and reference materials for the division. Serves as Supervisor for trainees during Initial PCR Training; May serve as "acting" team supervisor, when needed. Develops and manages a division training program that effectively assesses training needs: solicits input from management and employees, analyzes local and national call quality results, and conducts call review to identify trends. Helps others learn through formal or informal methods; identifies training needs; provides constructive feedback; coaches others on how to perform tasks; acts as a mentor. Promotion Potential: Not Applicable/Position is at full performance. Work Schedule: Full time, Monday - Friday, 8:00 AM - 4:30 PM Compressed/Flexible: Not Available Telework: Not Applicable. This is a remote position. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Training Specialist; PD37006A Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not required.