Supervisory Peer Specialist

The position supervises a team comprised of Peer Support Specialists (PSS) to provide services, integrate processes, and meet program goals. As the supervisor of a team of at least three or more peer support providers, the position ensures that peer support services are delivered to Veterans in an effective manner and coordinated with other treatment services as part of holistic, recovery-oriented, best health care practices. The work of the position ensures that local and national VHA policies and procedures are properly employed, which in turn enables the Peer Support Specialist team to deliver improved quality, quantity, and timely services to Veterans. Duties include, but not limited to the following: Oversee and provide floor supervision to the Peer Support Outreach Center (PSOC). Providing support to individual Peer Support Specialists (PSS). Give advice, counsel or instruction to employees on both clinical, technical and administrative matters. Provides direct administrative and technical supervision to PSS who use patient-centered, holistic approaches in their delivery of peer support services to Veterans. Performs a variety of therapeutic and supportive tasks that include assisting Veterans in articulating their goals for recovery, learning and practicing new skills, helping them monitor their progress and identify their strengths and assisting them in their treatment. Maintains up to date knowledge of resources and referral sources, both internal and external to VA to support PSS and Veterans engaged in PSOC calls. Develops or assists with the development and implementation of policies and procedures. Establishes and maintains guidelines and expectations that are consistent with PSOC vision, mission and values. Makes difficult decisions, solves day-to-day unique operational and personnel problems. Verifies and approves CEU credits for PSS and ensures peer support provider team members' competencies are maintained by coordinating and tracking training and certification status. Provides training for peer support providers on systems, appropriate peer support counseling techniques, new initiatives, ethics, privacy, etc. Assesses and monitors staff performance. Responsible for supervising and training employees, including planning, organizing, prioritizing and scheduling work assignments. Evaluates the work of the employee's performances. Ensures the PSS follows VCL specific and VHA standard operating procedures, administrative practices, and policies regarding Time and Leave. Ensures all required documentation is entered into system of recording a timely manner; performs peer support note reviews and may serve as co-signer for peer support provider notes. Recruits and selects new PSS providers using standardized position descriptions and interviewing techniques and formats. Represents PSOC as a subject matter expert at internal and external meetings Serves as liaison for PSOC for HR and Union related issues. Coordinates PSS staffing coverage. Manages or assists in the management of program resources (financial, human, material or informational) to ensure all business lines are covered. Performs other related duties as assigned. Work Schedule: The PSOC operates from 10 AM to 10 PM (EST). PSOC employees must be able to work any tour of duty during PSOC operating hours. Work schedule includes day and evening tours of duty, Monday - Friday: 10:00 am to 6:30 pm, or 1:30 pm to 10:00 pm Remote: This is remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements. Position Description/PD#: Supervisory Peer Specialist/PD07640A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not required Financial Disclosure Report: Not required This is not a bargaining unit position.