Supervisory Medical Support Assistant

Duties include, but are not limited to: Full responsibility for supervising at least one subordinate MSA team leader, supervisor or equivalent administrative patient support staff in the HSA CCC Evaluating the work of subordinate staff Resolving complex problems to ensure patient services are met; evaluating new products, equipment and systems to make recommendations for improved operations Identifying educational or training needs Making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary Working collaboratively with HSA programs, services, and inter-professional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video Planning and directing the subordinate lead, supervisor and MSA's activities Extracting and analyzing data to provide reports to senior management in support of tracking measures Providing information and resolution to Veterans' requests within scope, using administrative judgement to escalate symptomatic c concerns to clinicians within the HSA CCC or directing the contact to the appropriate discipline within the CCC or department for resolution Screening incoming contacts and independently routing the contacts to the appropriate area for resolution Using advanced knowledge of health care process as it relates to access of care to ensure Veteran appointment scheduling is efficient, operational and prioritized to maintain Veteran flow and clinic readiness Utilizing various software, hardware system products, and data portals to transfer and capture information electronically for the support of the daily operation of the unit Other related duties may be assigned Work Schedule: 8:00am - 4:30 pm CST Remote: This is a remote position and is exempted from return to office requirements. Remote exempted positions are reviewed annually and do not imply permanent remote work status. Functional Statement #: FS 54904-F Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized