Resident Services & Business Office Coordinator

Job Summary • Occupation: Resident Services & Business Office Coordinator • Specialty: Patient Accounting/Business Office Department (SNF) – Bella Sera • Salary: $23.78–$35.67/hour • Working Hours: 40 hours/week • Shifts: Day • On-Call: No • Degree Required: High School diploma or equivalent; Associate's degree or coursework in healthcare administration, accounting, or a related field preferred • Position Type: Full Time • Work Environment: Skilled Nursing Facility • Location: 93555, Ridgecrest, California, United States • Visa Sponsorship: No Job Description We’re looking for a Resident Services & Business Office Coordinator who is excited to support residents, families, and the on-site business office functions of our Skilled Nursing Facility. In this role, you’ll coordinate resident appointments and transportation, assist with admission and financial documentation, support Medi-Cal eligibility and renewals, and maintain resident trust fund records. You’ll also serve as a primary point of contact for residents and families regarding scheduling, eligibility, and personal fund matters. We value strong organization, attention to detail, clear communication, and the ability to exercise independent judgment within defined procedures. We’re excited to welcome a teammate who can manage multiple priorities while supporting residents, families, and the Bella Sera team. Key Responsibilities • Coordinate resident medical, dental, and specialty appointments, including transportation arrangements, scheduling communication, and follow-up with care staff. • Serve as the primary on-site business office contact for residents, families, transportation vendors, and DHCS/CDPH surveys. • Complete admission agreements, financial disclosures, discharge paperwork, bed-hold documentation, and related financial processes with residents and families. • Manage Medi-Cal renewals and redeterminations, assist with required documentation, communicate with eligibility contacts,