Regional IT Support Analyst - Greater Los Angeles Area

"They made it easier for me to live, breathe, eat, and stay clean. Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live..." - Client from Telecare What You Will Do to Change Lives The Regional IT Support Analyst will provide hardware, software, project, start-up, and solutioning support to end-users in designated Regional IT Support regions. The position is responsible for four key functions: (1) Provides regional IT support to address project and operational demands (2) Provides high-impact IT solutioning to identify and address short-term/high-value program needs (3) Provides on-site IT troubleshooting and break/fix support for select (high priority) program issues (4) Provides IT support for regional start-up/move activities. Shifts Available: Full-Time | 8:00am - 5:30pm | Days: Monday-Friday Expected starting wage range is $83,685.70 - 103,382.28.  Telecare applies geographic differentials to its pay ranges.  The pay range assigned to this role will be based on the geographic location from which the role is performed.  Starting pay is commensurate with relevant experience above the minimum requirements. What You Bring to the Table (Must Have) • Minimum undergraduate degree in Computer Science, Management Information Systems (MIS), or a related technology field • College, professional, or trade school credential that reflects the appropriate and desired academic background • Minimum five (5) years' experience working as an IT Support Analyst • Ability to troubleshoot multifaceted problems • Ability to provide Project Lead or Project Management support for small or medium sized cross-functional initiatives • Ability to maintain a calm demeanor, be well organized, take initiative, and work independently • Expert knowledge of Windows OS and Microsoft products consistent with years of experience (e.g., Expert = >5 years WinOS and Microsoft product experience) • Expert troubleshooting of OS, application, and network issues