RCM Collections Lead Specialist

Virta Health is on a mission to reverse metabolic disease in one billion people. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse metabolic disease in one billion people. As Collections Lead Specialist, you'll lead a team of Collections Specialists responsible for AR follow-up and denial resolution across Virta's Tier 3 account portfolio. This is a "player-coach" role where throughput, consistency, and coaching quality are the primary levers for performance. You'll split your time between developing your direct reports and working accounts yourself, serving as the escalation resource for your team on payer issues that need a more experienced hand. This role reports to the RCM Back End Manager. Responsibilities • Team Development: Lead and develop a team of Collections Specialists, setting daily priorities and holding the team accountable to follow-up cadences and high documentation standards. • Portfolio Ownership: Act as a "working lead" by directly managing a portion of the Tier 3 AR portfolio, including payer follow-up, denial resolution, and escalation calls. • Escalation Support: Serve as the first point of contact for your team on complex denials, payer disputes, and accounts requiring advanced review or documentation. • Performance Monitoring: Track team-level AR aging and denial trends, reporting on performance against KPIs and flagging systemic issues to leadership with data-supported recommendations. • Opera