Pharmacy Technician-Clinical Contact Center

Total Rewards of a Allied Health Professional *This job will close when we have received 100 applications which may be sooner than the closing date.* Duties include but are not limited to the following: Receives and responds to contacts including, but not limited to, telephone calls, VA Health chat messages, and secure messages, from Veterans, their family members, and/or legal representatives regarding a broad range of topics including medication refills, medication renewal requests, basic pharmacy billing inquiries, and procedural pharmacy activities. Routinely reviews computer medication profiles for therapeutic duplication, prescription non-compliance and allergies/drug reactions. Transfers identified patients to a pharmacist or supervisor for further evaluation, if needed. Processes and submits patient requests for new prescription orders and renewals (including controlled substances) into the computer accurately, thoroughly, and in a timely manner. Uses approved Pharmacy Service protocols, when appropriate, to satisfy patient medication requests. Consistently documents patient contact and resolution in VISN Clinical Contact Center software and/or the Electronic Health Record (EHR) to include, but not limited to, what was requested, what action was taken, and any other information which may be pertinent during future research. Assists in the documentation of medication variances. Assists in training for lower graded technicians and technician students. Assists in the completion of workload for other VISN Clinical Contact Center Pharmacy Services in the event of natural disasters, low staffing, or other contingency needs. Actively and diligently treats all Veterans with respect and utmost dignity. Seeks to solve Veteran's concerns at first contact. When required, refers to other VA resources to assist in the resolution process. Always resolves all Veteran issues in a timely and caring manner with emphasis on providing first contact resolution (FCR). Seeks assistance from designated Lead Technician, Clinical Pharmacist, or Supervisor when responding to unusual questions or when reasonable attempts to satisfy a caller have been unsuccessful. Participates in continuous daily improvement and VISN Clinical Contact Center initiatives. Completes additional duties as assigned. Work Schedule: Various tours available. 6:45am-7:15pm PST 7 days a week. Compressed/Flexible: Available. Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not applicable, this is a remote position. Functional Statement #: 99328-S Permanent Change of Station (PCS): Not Authorized