Management and Program Analyst

Performs a combination of routine and multiple and varying assignments under the general direction of a manager, project/program manager, team leader, or more experienced professional. Acts as an individual contributor and/or member of a team for projects/ programs within a defined area of responsibility. Applies experience and detailed knowledge to plan and accomplish assignments. Provides administrative and analytical support to managers and personnel conducting critical and complex aviation safety, audits, analysis and programs evaluations to protect FAA facilities, employees, and the flying public from internal and external safety risks. Maintains the Confidentiality of investigations to prevent unauthorized release of information and violations of Congressional Statutes, Regulations, Orders, Policy, and Guidance. Provides assistance and support when coordinating with stakeholders concerning Whistleblower, FAA Administrator and Safety Hotline Complaints, i.e., DOT IG, AAE, Labor Relations, Aviation Security, etc. Provides administrative assistance to Aviation Safety Inspectors conducting comprehensive audits, investigations, inspections, and evaluations of FAA Certificate Holders and FAA Certificate Holding Offices. Assists in preparing drafts and final reports of investigations and evaluations. Assists with monitoring and assessing organization conformance to requirements and performance to goals and metrics. Assists investigative personnel in conducting, documenting and analyzing complaint investigation findings to determine corrective actions required to mitigate or eliminate safety hazards and risks. Plans and coordinates budgets, projects, and other programs as directed. Assists with providing critical information to managers and personnel using skillful communication techniques and serves as the focal point in the tracking of plans, projects and deliverables for the division staff. Creates, prepares and delivers memorandums, reports, and briefings on investigations, budgeting, travel, correspondence, and personnel issues. Maintains electronic and paper records, project plans and other mechanisms in accordance with FAA and national records standards. Responsible for accuracy, interdependent coordination with internal and external stakeholders, and timeliness of completed staff work. Assists with performing desk audits and uses various automation systems to extrapolate and disseminate data. Performs other duties as assigned. Contacts are primarily internal to the organizational unit, major subdivision, or LOB/SO with a manager and other employees to share information, provide data and/or written analyses, and/or explain the statuses of assignments. May have frequent contacts with customers and other external parties on routine matters such as gathering information, explaining regulations, and discussing the customers' situations. Established policies/procedures provide guidance for most assignments but allow some discretion for employee to select the most appropriate approach(es). Refers problems and work issues to a manager, project/program manager, team leader, or more experienced professional when guidelines are not available or applicable. Work typically is reviewed frequently during assignments and at completion to ensure timeliness, policy compliance, and alignment with the requirements of projects and/or other work activities.