Lead Pharmacy Technician

Receives telephone calls from and responds to veterans, their family members and/or legal representatives regarding a broad range of topics, including medication refills/renewals, basic billing inquiries, and procedural pharmacy activities. Routinely reviews computer medication profiles for therapeutic duplication, prescription non- compliance and allergies/drug reactions. Transfers identified patients to a pharmacist or supervisor, for further evaluation, if needed. Reviews patient medical record and medication profiles to identify situations of polypharmacy and/or abnormal laboratory findings. Reports identified patients to a pharmacist. Processes and submits patient requests for new prescription orders and renewals (including controlled substances) into the computer accurately, thoroughly and in a timely manner. Uses approved Pharmacy Service protocols when appropriate to satisfy patient medication requests. When appropriate, handles all refills, return-to- stock, and partial fill patient needs. Under the supervision of a pharmacist, provides supplemental information concerning operational issues or the need for therapy compliance. Professionally handles issues escalated from team members and follows guidelines to address the issue appropriately. Is prompt in answering and dealing with telephone calls, supports the goal of obtaining first call resolution. Leads the training of new staff. Provides training and encouragement for team members not meeting organizational goals. Participates in continuous daily improvement and VISN CCC initiatives. Completes additional duties as assigned. Work Schedule: 7:00am - 10:00 pm, 8 hour tour, Monday - Friday Telework: Not available. This is a remote position. Virtual: This is not a virtual position. Functional Statement #: 000000 / Lead Pharmacy Technician Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized