Front Office Lead

Job Summary • Occupation: Front Office Lead • Specialty: Business/Clerical – China Lake Community Health Clinic • Salary: $19.00–$28.43/hour • Working Hours: 40 hours/week • Shifts: Day • On-Call: No • Degree Required: Not specified • Position Type: Full Time • Work Environment: Hospital Clinic • Location: 93555, Ridgecrest, California, United States • Visa Sponsorship: No Job Description We’re looking for Front Office Leads who are excited to support clinic operations and deliver exceptional service in a fast-paced healthcare setting. In this role, you’ll coordinate front office activities, support leadership, optimize patient flow, and help guide staff performance across the clinic team. You’ll play a key role in ensuring a smooth, efficient patient experience while solving daily challenges in a collaborative environment. We value strong communication, leadership, and problem-solving skills—and we’re excited to welcome teammates who bring these strengths to our team. Key Responsibilities • Provide operational support to the Front Office Supervisor and Clinical Manager • Guide and motivate front office staff for optimal performance • Ensure efficient patient flow through planning and teamwork • Deliver excellent customer service to internal and external stakeholders • Collaborate with clinic, office, contract, and volunteer staff • Maintain patient privacy and confidentiality at all times • Support patients with access barriers related to income, language, or culture • Comply with HIPAA, OSHA, and all relevant hospital regulations Collaborative Teamwork This role involves working closely with our team to deliver effective, patient-focused services and contribute to a supportive and collaborative work environment. Qualifications • Minimum 2 years of experience in patient access at an outpatient clinic or medical office • Strong communication skills—verbal and written • Experience with registration, scheduling, cashiering, and basic codin