Deputy Chief Officer

This vacancy announcement is open to current permanent employees of the Clinical Contact Center Service Line (Legacy VISN 6, HSA 2.1). Major duties and responsibilities will include: Develops, implements, monitors, and adjusts plans to cost-effectively accomplish the mission within budgetary constraints; Provides leadership and guidance to determine the resource needs of all organizational elements Adjusts resources allocations as dictated by a change in the program needs or requirements; Issues financial allowance documents to ensure funds are available for program activities and are properly allocated, obligated, and used in an efficient manner; Participates in strategic planning initiatives to ensure an awareness of medical administration issues and implications are considered and influence management decisions; Implements initiatives that have implications for operations (i.e. scheduling initiatives, roll out of new scheduling or other technical software systems, initiatives related to supporting patient access to care, etc.); Hires/selects staff, provides competency assessments, ensures adequate training and completes performance evaluations; Resolves complaints or grievances from staff members, Veterans, caregivers and congressional inquiries; Analyzes call center metrics to ensure goals and objectives are being met and reliable and efficient support is being provided to customers; Reviews and evaluates the results of audits/inspections and responses to action items; Performs other related duties as required. Work Schedule: Monday to Friday 7:30 A.M. to 4:00 P.M. Compressed/Flexible: Not Available Virtual: This is a virtual position. Position Description/PD#: Deputy Chief Officer/PD99745S Functional Statement #: PD99745S Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized