Deputy Chief Officer (Clinical Contact Center)

Major duties and responsibilities for the Deputy Chief Officer, GS-0343-09 with the VISN 21 Clinical Contact Center will include but are not limited to: Develops, implements, monitors, and adjusts plans to cost-effectively accomplish the mission within budgetary constraints; Provides leadership and guidance to determine the resource needs of all organizational elements Adjusts resources allocations as dictated by a change in the program needs or requirements; Issues financial allowance documents to ensure funds are available for program activities and are properly allocated, obligated, and used in an efficient manner; Participates in strategic planning initiatives to ensure an awareness of medical administration issues and implications are considered and influence management decisions; Implements initiatives that have implications for operations (i.e. scheduling initiatives, roll out of new scheduling or other technical software systems, initiatives related to supporting patient access to care, etc.); Hires/selects staff, provides competency assessments, ensures adequate training and completes performance evaluations; Resolves complaints or grievances from staff members, Veterans, caregivers and congressional inquiries; Analyzes call center metrics to ensure goals and objectives are being met and reliable and efficient support is being provided to customers; Reviews and evaluates the results of audits/inspections and responses to action items; Performs other related duties as required. Work Schedule: Full-time; Monday - Friday; 8:00 a.m. - 4:30 p.m. PST; Subject to change to meet the needs of the Agency Telework: This position is authorized for telework. Virtual: This is a virtual/remote position. **Position has an approved exemption from the Return to Office memorandum. Position Description/PD#: Deputy Chief Officer (Clinical Contact Center)/PD99745S Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized