Collections/Credit Balance Clerk

Job Summary • Occupation: Collections/Credit Balance Clerk • Specialty: Patient Billing – Collections & Credit Balances • Salary: $19.28–$27.95 per hour • Working Hours: 40 hours/week • Shifts: Day • On-Call: No • Degree Required: High School Diploma or Equivalent • Position Type: Full Time • Work Environment: Hospital • Location: 93555, Ridgecrest, California, United States • Visa Sponsorship: No Job Description We're looking for a detail-oriented and dependable Collections/Credit Balance Clerk who enjoys solving problems, supporting teammates, and helping patients navigate billing questions with care and professionalism. In this role, you'll support our Collections Supervisor and Credit Refund Specialist by reviewing accounts, investigating credit balances, correcting billing discrepancies, and preparing documentation for refund processing. You'll also serve as a primary phone contact for the billing office, assisting patients and connecting them with the appropriate team members. We value adaptability, organization, clear communication, and a collaborative spirit. We're excited to welcome someone who takes pride in accuracy, approaches challenges with a positive attitude, and is ready to support the team's evolving needs. Key Responsibilities • Review, research, and reconcile complex credit balance accounts to identify overpayments, insurance discrepancies, and system errors. • Identify and correct over-adjustments, inaccurate write-offs, and other account balance discrepancies. • Research and prepare credit balance documentation for the Credit Refund Specialist to support accurate refund processing. • Identify outstanding balances and refer accounts to the Collections Supervisor for appropriate recovery activities. • Support compliance-related workflows for government accounts, including Medi-Cal. • Serve as a primary telephone contact for the billing office, assisting patients with billing inquiries and directing calls to the appropriate b